At Flowbye, we are committed to offering a fair and transparent return and refund process. This policy outlines the eligibility criteria for returns, refund procedures, and key guidelines for both defective and non-defective items.
Return Policy
Return Eligibility
We accept return requests within 10 days from the date you receive your order. Return eligibility is determined based on the reason for return as described below:
1. Defective, Damaged, or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, you are eligible for a free return.
To initiate a return:
- Contact us at [email protected] with your order number, a description of the issue, and photos if applicable.
- We will review your request and issue a Return Authorization Number (RAN).
- A prepaid return shipping label will be provided.
- Once we receive and inspect the item, we will either issue a full refund or send a replacement at no additional cost.
Important Notes:
- Damaged, defective, or incorrect items must be reported within 10 days of delivery.
- Flowbye covers all return shipping costs for eligible cases under this category.
2. Non-Defective Items (Change of Mind)
If you are not satisfied with your purchase for personal reasons, you may return the item within 10 days of receipt, provided the following conditions are met:
- The item must be unused, undamaged, and returned in its original packaging.
- Customers are responsible for return shipping costs.
To initiate a return:
- Email [email protected] with your order number and the reason for the return.
- We will provide a Return Authorization Number (RAN) and instructions for return.
- Ship the item back using a trackable shipping method.
- Once the item is received and inspected, we will issue a refund, excluding any original shipping costs.
Important Notes:
- Items returned in used, damaged, or altered condition are not eligible for a refund.
- Prepaid return labels are not provided for change-of-mind returns.
Refund Policy
Refund Process
Once we receive and inspect the returned item, we will process your refund within 4 business days.
A confirmation email will be sent once the refund is issued.
Refund Method
- Refunds are issued to the original payment method used during purchase.
- Original shipping costs are non-refundable, except in cases involving defective, damaged, or incorrect items.
- For orders that received free shipping, the actual shipping cost may be deducted from the refund if the return is not due to our error.
Exchanges
We do not offer direct exchanges at this time.
If you wish to receive a different item, please:
- Submit a return request for a refund.
- Place a new order for the preferred item.
Policy Updates
Flowbye reserves the right to modify this Return and Refund Policy at any time.
Any changes will be clearly posted on our website and will apply to future orders.
Contact Us
For any questions or concerns about this policy, please contact our support team:
Email: [email protected]
We are here to assist you and ensure a smooth, hassle-free shopping experience.