At Flowbye, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website and services.
1. Information We Collect
Personal Information
When you visit our website or place an order, we may collect certain personal information, including:
- Full name
- Email address
- Mailing address
- Phone number
- Payment details (processed securely through third-party providers)
Non-Personal Information
We may also collect technical and usage-related data such as:
- Internet Protocol (IP) address
- Browser type and version
- Pages visited and time spent on our website
- Device type and operating system
2. How We Use Your Information
We use the information collected for the following purposes:
- Order Fulfillment: To process transactions, ship products, and provide order confirmations.
- Customer Support: To respond to inquiries and resolve issues.
- Communication: To send order updates, account notifications, and service-related messages.
- Marketing: To send newsletters and promotional emails. You may opt out at any time by clicking the “unsubscribe” link in any of our emails.
Third-Party Sharing
We may share your personal data with trusted service providers who perform services on our behalf, such as:
- Payment processors
- Shipping and logistics providers
- Marketing and email service platforms
These providers only receive the information necessary to perform their services and are contractually obligated to safeguard your data.
Legal Compliance
We may disclose your information if required to do so by law or if such action is necessary to:
- Comply with a legal obligation or court order
- Protect and defend our legal rights or property
- Prevent or investigate potential fraud or security concerns
3. How We Protect Your Information
We implement strict security measures to protect your personal data:
- SSL Encryption: All sensitive information (including payment data) is encrypted during transmission.
- Restricted Access: Personal data is accessible only to authorized personnel bound by confidentiality agreements.
- Industry-Standard Protocols: We use firewalls, encryption, and other safeguards to prevent unauthorized access, use, or disclosure of your information.
4. Cookies
We use cookies to improve website functionality and enhance your browsing experience.
- Purpose: Cookies allow us to remember your preferences, optimize performance, and provide personalized services.
- Disabling Cookies: You can control cookie settings via your browser. However, some site features may not function correctly if cookies are disabled.
5. Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from individuals under 13 years old. If you believe a child has provided us with personal data, please contact us, and we will take appropriate action to remove the information.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.
- Notification: All updates will be posted on this page.
- Continued Use: Continued use of our website after any updates indicates your acceptance of the revised policy.
7. Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request updates or corrections to your information.
- Deletion: Request that we delete your personal data from our records.
- Opt-Out: Unsubscribe from marketing emails at any time.
To exercise your rights, please contact us at [email protected]. We will respond promptly in accordance with applicable privacy laws.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
Email: [email protected]
We are committed to protecting your privacy and maintaining your trust.