Ordering
1. How do I place an order?
To place an order, simply add the desired items to your cart and proceed to checkout. Follow the on-screen instructions to enter your shipping and payment details, then submit your order for processing.
2. Is an account required to place an order?
No, you may place an order as a guest. However, creating an account allows you to save your information for faster checkout and view your order history.
3. Can I change or cancel my order after it has been placed?
If your order has not yet been processed or shipped, we may be able to assist with changes or cancellation. Please contact us as soon as possible at [email protected] to make a request.
Shipping
1. Where do you ship to?
We currently offer shipping within the United States.
2. How long does shipping take?
Orders shipped within the U.S. typically arrive within 4 to 5 business days after the order has been processed.
3. What are the shipping costs?
Shipping is free for all orders delivered within the United States.
4. Can I track my order?
Yes. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. This can be used to monitor your delivery status.
Returns and Refunds
1. What is your return policy?
We accept returns within 10 days of receiving your order. Items must be unused and in their original condition and packaging. To begin a return, please email us at [email protected].
2. How long does it take to process a return?
Refunds are typically processed within 4 business days after we receive and inspect the returned item.
3. What is your refund policy?
Eligible refunds are issued to the original payment method. Shipping fees are non-refundable unless the item was defective or incorrect.
Cancellations
1. Can I cancel my order?
You may request a cancellation within 12 hours of placing your order, provided it has not yet been processed. Contact us at [email protected] for assistance.
2. How long does it take to process a cancellation?
We aim to process cancellation requests promptly. However, if your order has already been shipped, you will need to follow the return process instead.
Payment
1. What payment methods do you accept?
We accept the following payment methods:
- Visa
- MasterCard
- American Express
- Discover
- JCB
- Diners Club
- PayPal
2. Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. Gift cards are delivered via email and can be redeemed at checkout.
3. Can I apply a discount after placing an order?
Discounts must be applied at the time of purchase. We are unable to apply promotions or discounts retroactively after an order has been placed.
Still Have Questions?
If you have any additional questions or require further assistance, please contact us at:
Email: [email protected]
Our team is here to help and ensure a smooth shopping experience.