At Flowbye, we understand that circumstances can change, and we aim to make the cancellation process as simple and transparent as possible. Please review the following terms regarding order cancellations.
1. Order Cancellation
If you wish to cancel an order, please consider the following conditions:
- Timeframe: Cancellation requests must be submitted within 12 hours of placing the order and before the order has shipped.
- How to Cancel: To request a cancellation, email [email protected] with the following information:
- Your order number
- Reason for cancellation
- Any other relevant details
Important:
We cannot guarantee that your cancellation request will be processed before your order ships. If the order has already been dispatched, you will need to initiate a return in accordance with our Return and Refund Policy.
2. Refunds for Cancelled Orders
- Before Shipment: If your cancellation request is successfully processed before the order ships, you will receive a full refund to your original payment method within 4 business days.
- After Shipment: If the order has already shipped, cancellation is not possible. You must follow our return process to obtain a refund.
3. Pre-Orders
- Before Shipment: You may cancel a pre-order at any time prior to shipment by contacting our customer support team.
- After Shipment: Once a pre-order item has shipped, it cannot be cancelled. A return request must be initiated for a refund.
- Shipping Times: Pre-order items may be subject to longer delivery timelines. Estimated ship dates will be provided at the time of purchase, and we will inform you of any changes.
4. Cancellation by Flowbye
In certain cases, Flowbye may need to cancel your order. Common reasons include:
- Out-of-Stock Products: If the item is no longer available.
- Technical Errors: Such as incorrect pricing or system-related issues.
In such instances, we will promptly notify you and issue a full refund to your original payment method.
5. Fraud Prevention and Security
Flowbye reserves the right to cancel any order that appears to be suspicious or potentially fraudulent.
- We may attempt to contact you to verify billing or identity information.
- If verification is unsuccessful, the order will be cancelled and a full refund will be issued.
Contact Us
If you have any questions regarding our Cancellation Policy, please contact:
Email: [email protected]
Our support team is available to assist you and ensure a smooth and secure shopping experience.